Shipping
Our handling time is 0-7 days ( days before we hand it off for shipping )depending on the size of the project, and the amount of orders currently being worked on. Smaller items ( about the size of your hand ) are usually shipped out within a couple day, whiler larger items can take up to a week depending on complexity. Expected shipping time is 1-14 days depending on your location! We ship from Toronto, Canada, and local pickup IS available!
Returns & Refunds
At Forged in Filament, quality is our main focus, while also prioritizing customer satisfaction. If you face any issues with your order, like breakage or dissatisfaction, please reach out through the website's Contact section for assistance and we will strive to correct it.
We only do EXCHANGE of DAMAGED/INNACURATE items within 30 days from receipt.
No change of mind returns unless order is cancelled before start of production ( typically within a couple hours of placing the order )
Returns shipping address:
Forged in FIlament
96 Gerrard Street East, Unit 7K
Toronto, Ontario, Canada
M5B 1G7
Customers are liable for any return shipping costs - we'll pay for the replacement shipping.
Contact info:
If you have any more questions about returns & refunds, please reach out to us at forgedinfilamentshop@gmail.com , or use either the contact us form , or live chat options through the website.